Feedback and Complaints
Wishaw Credit Union Ltd
At Wishaw Credit Union, we want every member to feel supported. If something hasn’t gone right, or you have an idea on how we could do better, we’re ready to listen and help. Your feedback helps us improve and ensures we continue to provide the best service possible.
How to share your feedback or make a complaint
You can get in touch in person, by phone, email, or post. Please include:
- Your name and contact details
- Your membership number (if you have one)
- What went wrong or your suggestion
- How you’d like us to resolve it
Contact us:
Phone: 01698 360 631
Email: enquiries@wishawcu.co.uk
Address: 38 Stewarton Street, Wishaw, ML2 8AN
What happens next
- We’ll acknowledge your feedback within 3 working days.
- Most issues are resolved within 7 working days. If it takes longer, we’ll keep you updated.
- You’ll receive a final response within 8 weeks, explaining what we found, any actions we’re taking, and your right to contact the Financial Ombudsman Service if you’re not satisfied.
Escalation
If you’re not happy with our final response, you can contact the Financial Ombudsman Service within six months:
- Address: South Quay Plaza, 183 Marsh Wall, London E14 9SR
- Phone: 0800 023 4567 (UK freephone), 0300 123 9123 (standard rate), 020 7964 1000 (from abroad)
- Email: complaint.info@financial-ombudsman.org.uk
- Website: financial-ombudsman.org.uk
For a full version of our Privacy Policy and related policies (e.g. Data Retention and Lending Policy), please contact our office.
We Value Your Feedback!
Help us improve our services by sharing your thoughts. Your feedback helps us make things better for our members. It only takes a minute!