At Wishaw Credit Union , we are here to serve our members, not shareholders. As part of that commitment, we fully embrace the Financial Conduct Authority’s Consumer Duty – a new standard that makes sure financial services deliver good outcomes for people.

 

What this means for you as a member

• Designed around your needs
  Our savings and loan products are created with local people in mind – simple, affordable, and supportive of your financial goals.
• Fair and transparent
  We will always be open about costs, interest, and charges, so you know exactly what you’re paying and what you’re getting in return.
• Clear and straightforward
  No jargon. We explain things in plain language, making it easier for you to make confident financial choices.
• Support when you need it
  Whether you’re applying for a loan, managing your savings, or facing financial difficulty, our team is here to listen and provide help tailored to your circumstances.
• Acting in your best interests
  We work to prevent harm, avoid unfair practices, and ensure our members are supported at every stage

 

How we put this into practice

• We review our products regularly to check they still meet members’ needs and offer good value.
• We listen to feedback and complaints carefully and make improvements where needed.
• Our staff and volunteers receive ongoing training so they can provide the best possible service and support.
• We are especially mindful of members who may be more vulnerable, ensuring additional care and assistance where it’s needed

 

Your role in helping us deliver

We want to make sure every member gets the most from their credit union. If something isn’t clear, please ask. If you think we could do better, please tell us. Your feedback helps us improve and ensures we live up to our promise.