PRIVACY POLICY

Wishaw Credit Union Ltd

At Wishaw Credit Union Ltd (“we”, “us”, “our”), we understand the importance of protecting your personal information and are committed to safeguarding your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant consumer protection laws.

This Privacy Notice outlines how we collect, use, share, and store your personal data, as well as your rights under data protection law. Wishaw Credit Union Ltd is the data controller for the purposes of data protection legislation.

Who We Are

Wishaw Credit Union Ltd
38 Stewarton Street, Wishaw, ML2 8AN

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Financial Services Register Number: 213947

Why We Collect Your Data

We collect and process your personal data for one or more of the following lawful bases:

To meet legal obligations
To verify your identity
To comply with financial crime and anti-money laundering regulations
To meet tax reporting obligations
To maintain a member register
To perform our contract with you
To open and manage your account(s)
To process loan and service applications
To conduct credit checks and assess affordability
To provide account statements and important updates (e.g. changes to terms and privacy notices)
To notify you about our Annual General Meeting
For our legitimate interests
To recover debts owed to us
To evaluate service usage and improve delivery with your consent
For marketing communications
To maintain your relationship with the credit union beyond the services we provide

You can withdraw your consent at any time.

Keeping Your Data Up to Date

We may contact you periodically to confirm and update your personal information. This ensures we continue to meet our legal obligations and provide accurate services.

Sharing Your Personal Information

We may share your data with third parties where necessary and appropriate. These may include:
Credit reference agencies and debt recovery agents
Fraud prevention bodies
HM Revenue & Customs and other authorities when required by law
IT service providers and business partners acting on our behalf
Insurers or benefits providers related to your account
External auditors and professional advisors
Another credit union or financial institution if your account is transferred or we merge

We never sell your personal information to third parties.

Transfers Outside the UK or EEA

We do not intentionally transfer your data outside the UK or European Economic Area. However, some third-party service providers (e.g., cloud-based services) may process data internationally. In these cases, we ensure suitable safeguards (such as UK-approved Standard Contractual Clauses) are in place.

How Long We Keep Your Data

Your data is retained only as long as necessary for legal, regulatory, and operational purposes. For full details, you can request a copy of our Data Retention Policy by contacting our Member Services team:
Tel: 01698 360631
Email: enquiries@wishawcu.co.uk

Your Rights

You have the following rights over your personal data:

Access – to request a copy of the data we hold about you
Rectification – to correct inaccurate or incomplete data
Erasure – to request deletion of your data (in certain circumstances)
Restriction – to request limited use of your data
Data Portability – to obtain and reuse your data across other services
Object – to processing based on legitimate interest or for direct marketing
Withdraw Consent – where consent is the legal basis for processing
Not to be subject to automated decision-making – including profiling

We may use automated decision-making for loan applications to ensure fair, quick, and consistent outcomes. You can request a manual review of any decision.

Credit Reference and Fraud

Prevention Agencies

When you apply for a product or service, we may conduct checks with credit reference agencies (CRAs) to assess your application. We may share details of how you manage your account with CRAs. This data may affect your ability to obtain credit elsewhere.
You can read more about how CRAs use your data at:

TransUnion (CallCredit)
Equifax
Experian

Contacting Us

To exercise any of your rights, or if you have concerns or queries about how we use your data, please contact:

Email: enquiries@wishawcu.co.uk
Phone: 01698 360631
Post: Wishaw Credit Union, 38 Stewarton Street, Wishaw, ML2 8AN

We aim to respond to all requests within one month.

For a full version of our Privacy Policy and related policies (e.g. Data Retention and Lending Policy), please contact our office.